Connect With CMP

    Do you have any questions about your current CMP medical aid plan or would like some help choosing the ideal coverage tailored to your family's unique needs?

    We invite you to connect with our team of caring professionals, ready to extend a helping hand and guide you every step of the way. Your well-being is our utmost priority, and we're here to ensure that every step you take is met with personalised guidance and unwavering support.

    Our Office Address

    Unit 5, Sunbird Office Park
    Pasita Street

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    Postal Address

    P.O. Box 6255

    Emergency Contact Nr

    079 298 5548

    Please note that this is not an emergency number to call an ambulance. It is only an advice line regarding your benefits in an emergency situation.

    CMP Complaint and Dispute Resolution process

    Any claims-related complaints or disputes must be put in writing, and initially directed to:

    The Principal Officer
    Complaints Division
    P.O. Box 6255

    Alternatively, email your complaints to

    CMP will respond within 30 days of receipt of the complaint. If you are still dissatisfied with the outcome, you may inform the Chairman of the Disputes Committee (using the same address) in writing within 60 days. Again, CMP will respond within 30 days of receipt.

    If, after that, you wish to take the matter further, you may approach the Council for Medical Schemes:

    Postal address: Private Bag X34, Hatfield, 0028
    Physical Address: Block A, Eco Glades 2 Office Park, 420 Witch-Hazel Avenue, Eco Park, Centurion, 0157
    Sharecall number: 0861 123 267
    Fax Number: 086 673 2466

    CMS Complaint and Dispute Resolution process

    The Act allows members to lodge their complaints directly with CMS. However, members are encouraged to explore the scheme’s dispute resolution process prior to lodging their complaints with the CMS.

    Section 47 of the Medical Schemes Act provides the following:

    “[1] The Registrar shall, where a written complaint in relation to any matter provider for in this Act has been lodged with the Council, furnish the party complained against with full particulars of the complaint and request such party to furnish the Registrar with his or her written comments thereon within 30 days or such further period as the Registrar may allow.”

    Join CMP today and let's take a journey to better healthcare, hand in hand.