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 Our physical office will be closed for the duration of the lockdown. You may contact us on the following
 telephone numbers, WhatsApp numbers and email addresses.

 Please email claims to us at and do not drop them off in the box at the office.

Telephone numbers:

 021 937 8300 - General queries and Claims queries
 021 937 8485 - Authorisations and Case management queries
 021 937 8491 - Authorisations and Case management queries
 021 937 8304 - Customer Care queries and Chronic medication
 021 937 8483 - Customer Care queries
 021 937 8345 - Membership queries


 082 504 7686 - General Customer care & Chronic medicine queries.
 072 141 2498 - Membership queries, Authorisations and COVID-19 related questions.

Email: - Authorisations and Case management queries - General Customer Care queries - Chronic medicine queries and new scripts - Membership and Contribution queries - General queries - Principal Officer

Emergency authorisations:

 0860 227 363

Living with diabetes
21 February 2020

Diabetes Management
07 February 2020

NHI – what does it all mean?
01 November 2019
Thank you to all staff who assisted with queries throughout my pregnancy and when baby was born. I want to convey my appreciation for having paid all my claims and for giving me so much support and kindness.

Medical aid can be complicated

We wish we could tell you otherwise, but it’s true: the healthcare industry in South Africa is a complex, highly regulated environment, full of challenges, risks and conflicting priorities.

We can’t change that. What we can do, however, is make sure that our members have effective medical cover, and all the information they need to make informed healthcare choices at every stage of their lives.

At Cape Medical Plan, we keep our products as easy to understand as possible, provide up-to-date information about the healthcare industry, and offer our members a compassionate, human voice when they need it most.

Thinking of joining CMP? Get started by submitting a membership enquiry.

Get comprehensive hospital cover for unexpected events.
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Get affordable hospital cover and savings for day-to-day expenses.
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Be sure that your day-to-day expenses are adequately covered.
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